Terms and Conditions FAQs
What if I need to cancel my airport parking booking?
You can cancel your booking with us up to 24 hours prior to your booked arrival time and you will receive a full refund with the exception of bookings made under any SAVER/ADVANCE PURCHASE option. Unfortunately we are unable to refund bookings that are cancelled within 24 hours of the booked arrival time. In addition non-arrivals and cancellations within one hour of the meet time for our Meet & Greet service will also be charged a supplemental no-show fee of £25.
Can I get a refund if my holiday gets cut short?
As we are unable to re-book the space that has been reserved for your vehicle for the duration of your booking, we cannot refund the airport parking booking fee. However in some exceptional circumstances we may consider a partial refund of the fee.
Are there restrictions over what type of vehicle I can leave with you?
Yes as we have a height restriction at the entrance to our car park, we cannot accept vehicles over 2.4m (7ft. 6in). We are also unable to accept motorbikes. Please note that large vehicles that require more than one parking space and vehicles with trailers will incur additional charges.
What happens if I lose my return ticket?
If you lose your return ticket, please call us as soon as you can after landing to advise us of the situation. Please have your vehicle registration to hand in order for us to locate your booking on our system. You may also be asked for proof of identification when the chauffeur arrives in order to release your vehicle to you.
What is the procedure if I want someone else to collect my vehicle?
You will need to complete a vehicle release form. If you have a Park and Ride or Park and Ride Premium service; this can be completed on site when you drop your vehicle at our car park. If you have a Meet and Greet service or need to arrange for this before your trip or whilst you are abroad; you can email firstname.lastname@example.org and we will supply you with a copy of the Vehicle Release Form via email. The Vehicle Release Form must then be completed and send back to us in order that we can deal with your instructions.