Q1. What is Fastrack?
 

Fastrack is our new booking procedure which reduces the time taken to book

Using Fastrack enables a registered Fastrack customer to complete a booking faster than our standard booking. We can do this because at registration you set up a profile of personal details, which we store and use to make your bookings. You do not have to key that information in for each booking, which means you can book faster.


Q2. How can I use Fastrack?
 

To use Fastrack booking, you have to be a Registered user and create a user profile


Q3. How do I register to use Fastrack?
 

Click on the animated Fastrack link on the home page to go to the Fastrack log in page and then click the Fastrack registration button.

Existing Purple club members who wish to upgrade to Fastrack should type in the following link in their browser address window

https://www.purpleparking.com/PPMEMtoFT.htm


Q4. Why do I have to complete my Profile at registration?
 

This profile contains your personal data pertaining to a booking, such as name, address, car registration, and credit card payment details. Without the data we cannot complete a booking. We store this data and use it to complete your bookings when
you book through Fastrack.


Q5. Do my credit card details have to be stored?
 

Corporate clients that have prior agreement with Purple Parking Limited will not have to store their payment details but all other customers will have to provide their payment details to use Fastrack.

If you do not wish to provide these details for us to store, then, unfortunately you cannot use Fastrack booking. In this case you should use our standard booking pages or telephone our reservations department on 0845 450 0808 or 020 8813 8130


Q6. How secure are my details?
 

We store your details on our secure server Part of your profile creation is to set up a password that is memorable to you. This together with your surname becomes your unique key to the Fastrack booking system.

Your password is stored away from your personal data. Your data is only accessed through an encrypted form of the password.

The system will automatically check your password when you create it and will not allow insecure ones like "ABCDEFG" or "123456"

For added security, as part of your profile creation, you will need to create a security question and response (the security question response must be more than one word).

If you forget your password, and you click on the forgotten your password button, then this question and its response form part of the two stage security check, that you must pass before you can change your password.


Q7. How do I book with Fastrack once I have registered?
 

On the home page, click on the animated Fastrack log-in link.

Once the log-in page is displayed, enter your your travel details and your log-on details (surname/password)

To book, simply click the book button

If you wish to check availability and price of your chosen parking service before booking, click the check price button after entering the required details. a bar beneath this button will display the price and availability. If everything is to your satisfaction you can then enter any remaining details that are required and click the book button.

If all is well and your booking has been accepted, you will be looking at the booking confirmation page. This page will have your booking reference on it and all your booking details. A confirmation e-mail will also have been sent to the e-mail address in your profile.

If your booking has not been accepted, you will be looking at an error page, detailing the reason for the rejection.

If it is a problem with the information you provided, you may click the back button (please, not your browser back button), re-enter the information and resubmit your booking. Other problems may require a call to our reservations department.

Please note: You do not need to enter your password and surname to obtain an availability price check


Q8. How do I change my profile after I have registered?
 

On the home page, click on the animated Fastrack log-in link. Once the log-in page has been displayed, enter your surname and password, then click the amend profile button.


Q9. I have forgotten my password?
 

On the home page, click on the animated Fastrack log-in link. Once the log-in page has been displayed click on the forgotten your password button. A pop-up screen will take you through the two step security process to change your password.

An e-mail notification that the password has been changed will be sent to the e-mail address provided in your profile.

This notification will not contain the new password


Q10. Can I get an e-mail confirmation of my booking?
 

If you have completed all the booking steps correctly, an automatic e-mail confirmation of the booking will be sent to the e-mail address provided in your profile. However, you will not receive a booking confirmation e-mail if the e-mail address provided in your profile is not correct


Q11. What should I put in the source code field if I do not have one?
 

If you do not have one, do not worry. As a Fastrack registered customer, you are automatically given the code PPMEM when you register, so you can leave it blank.

If you are a corporate customer, you will have been given a different source code and you should use it when booking or checking prices and availability. If you have arrived at Fastrack through your own home page the source code will be pre-filled for you.


Q12. How do I check price and availability ?
 

On the Fastrack log-in Page

  • Select your Airport and parking service
  • Select your departure and return dates (by drop down or pop up calendar)
  • Enter your Arrival /Meet time
  • Enter your source code, if you have one


  • Click the check price button and after a few seconds the page will redisplay with the results of the availability-price check in a purple band below the check price button. If you then wish to book, simply enter the rest of the details required, and click the book button.

    If you already know the price for your selected airport and parking service, simply fill in all your details and click the book button. Fastrack will check availability and, if there is space available, book it in one step.


    Q13. Can I use Fastrack for all airports I want to book parking for?
     

    Fastrack is able to book parking at all the airports we service in the UK


    Q14. When I click on the calendar, my browser pops up a message saying I am leaving the secure connection and then pops up another message saying I am about to enter a secure connection. Why?
     

    Because the calendar is in a pop up window, it will invoke this message on some types of browser if the option to warn about entering and leaving a secure connection is set to on. This is because you are physically leaving one window and entering another when you invoke the calendar. You can set this warning to off, by ticking the 'In the future do not show this warning' on the pop up message or by removing this from your Internet options (see your browser's help)

    To know if you are in a secure connection or not, look for the closed padlock on your browser's status line. If it is present then you are currently under a secure connection and your details are secure.

     

    Please close this browser window