terms and conditions for the Heathrow Meet and Greet service June 2002 TERMS AND CONDITIONS FOR THE PURPLE YOU ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF CAR PARKING AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS WHICH ARE FOR YOUR BENEFIT. SHOULD YOU WISH TO MAKE A COMPLAINT YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITION NUMBER 2 BELOW WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE MANAGEMENT. 1. THE COMPANY'S LIABILITY Every effort is made by means of trained staff, well maintained Vehicles and equipment, security barriers, security fences and security cameras to make the Car Parks secure and to collect and deliver customers' cars safely to and from Heathrow Airport. However, parts of the Car Parks are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Company cannot guarantee the security of your Vehicle nor its contents nor your belongings nor your personal safety. The Company assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. Accordingly the Company, its employees and agents; (a) Will accept liability in respect of any loss or theft of or from or misdelivery of or temporary failure to deliver or damage to your Vehicle or its contents that may arise only where the same is proved and to the extent that it is proved to be caused by their negligence, wilful act or default or breach of statutory duty and only if the loss or damage is reported before the Vehicle is driven away from the airport by its owner. (b) The company will accept liability for defects to a customer's vehicle, which render the vehicle un-driveable where the same is proved and to the extent that it is proved to be caused by their negligence. The company will provide a replacement vehicle up to, but not exceeding, a small people carrier, equivalent to a Vauxhall Zafira type vehicle. Provided the customer is able to arrange fully comprehensive insurance cover for the temporary replacement vehicle, for the period the replacement vehicle is in the customer's custody, and until returned to the company. (c) In the event the company accepts liability for defects to a customer's vehicle that remains driveable, only where the same is proved and to the extent that it is proved to be caused by their negligence, the company will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer, and the company. It is a requirement that the repairer provides a replacement vehicle, at the repairers expense, to the customer, for the duration of the repairs, and until the return of the customer's vehicle to the customer. The customer shall be responsible for arranging insurance cover for the vehicle provided by the repairer, that is acceptable to the repairer, for the duration of the repairs, and until such time as the replacement vehicle has been returned to the repairer by the customer. (d) Cannot accept liability for damage to vehicles or other property arising from acts of nature as the Car Parks' open-air surface operations. Nor will the company accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by their negligence. The company does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the company accept responsibility for damaged or punctured tyres, only where it the same is proved to be caused by their negligence. (e) Will accept liability in respect of the death or personal injury or loss or damage to personal belongings sustained by the customers and others in the Car Parks only where the same is proved and to the extent that it is proved to be caused by their negligence, wilful default or breach of statutory duty. Cannot be held responsible if you lose your return instructions/ numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms and notices at the Car Parks. 2. COMPLAINTS PROCEDURE Claims cannot be considered once Vehicles have left the airport having been returned by the PURPLE CHAUFFEUR PARKING driver to its owner so please check your car before leaving the terminal. Should your Vehicle suffer damage whilst in the care of Purple Parking or its chauffeur or should you lose the Vehicle or any of your possessions from the Vehicle whilst it is in Purple Parking's care you must immediately inform the chauffeur of the occurrence. In cases of theft, you must immediately inform the Police and notify your insurers promptly. In the event that the claim is disputed, you must give written notice containing full details of the occurrence to the Company at Brent Road, Southall Middx UB2 5LE. Before submitting a claim to the Company, customers are requested to check Condition No 1 and to satisfy themselves that the subject matter of their claim falls within the Company's area of responsibility. Failure to comply with the above procedure may prejudice your position and it should be noted that our Report Form makes no representations as to the Company's liability. 3. SECURITY OF VEHICLE AND CONTENTS AND BAGGAGE Unless requested by the Company or one of its employees or agents not to do so, please ensure before handing your car over to the Purple Parking driver that all windows of your Vehicle are securely closed and, so far as contents are concerned, do not leave anything of value in the car without locking it in the boot and reporting it to the Purple Parking chauffeur who will inspect it and note it on the Purple Parking key tag. Even then because of the way the Car Parks have to be operated it will not always be possible to remove keys from Vehicles and, accordingly, it is a condition of acceptance of any Vehicle that the customer removes all loose and valuable items as we cannot accept responsibility for their loss. Customers are reminded that their motor insurance policies may not cover possessions in their Vehicle. 4. TIME OF ARRIVAL Customers are advised to allow for sufficient journey time to arrive at the Airport Terminal at the meeting time you will have designated to Purple Parking or your travel agent. The Purple Parking driver will wait for 15 minutes after that meeting time unless you have phoned Purple Parking to advise of a further short delay in which case the driver can be paged and will wait longer. The Purple Parking driver will be wearing a black jacket.
A confirmation of Booking does not entitle the customer unless otherwise specified to any particular space in the Car Parks or to priority over other customers. Please retain the numbered return instructions card as identification of your right to drive away your car on return since, in the absence of acceptable identification, the Company reserves the right not to release the Vehicle. Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Company reserves the right to change prices whether or not it gives notice of its intention to do so. No Shows and cancellations within two hours (Heathrow only - one hour) of the requested meeting time will be subject to a charge of £25. You must follow the precise instructions relating to your return that are handed to you by the PURPLE PARKING chauffeur on your departure. 6. MOVING AND RELOCATION OF VEHICLES You must ensure that, before leaving the Vehicle with the Company that it is in a roadworthy condition, taxed and holds a current MOT if applicable. The Company reserves the right to move the Vehicle within or outside the Car Parks by driving or otherwise to such extent as the Company, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the Car Parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the Vehicle must therefore be left in the Vehicle at the time of handing it over to the Purple Parking driver. It will be necessary in the exercise of the rights conferred upon the Company under this condition, for the Purple Parking chauffeur to have the right to drive or otherwise take the Vehicle on the public highway. The Purple Parking drivers are fully insured by the Company for this purpose.
(a) Every Vehicle in the Car Parks or being serviced by the Company is subject to a lien for all charges due or accruing from the Customer to the Company, and a general lien for all and any monies due from the Customers to the Company such liens to be in existence whenever the Vehicle is in the Car Parks, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the Vehicle in default of payment, the Company may sell the Vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expenses of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the Vehicle is in the possession of the Company. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the Vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received. (b) Every person who enters into a contract with the Company for the parking of a Vehicle in the Car Parks, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the Vehicle. 8. DEFINITIONS (a) The Company shall mean Purple Parking Limited whose registered office is 8 Baker Street, London W1U 3LL. (b) 'Vehicle' shall mean the Vehicle which is received into the Car Parks and shall include a car, caravan, caravanette, dormobile, mobile home, transit van, truck, motorbicycle and other mechanical device on wheels or tracks, its equipment and accessories. (c) the 'Car Parks' are the Purple Parking Car Park at Brent Road, Southall, Middx UB2 5LE and Wall Garden Farm, Sipson Lane, Sipson, West Drayton, Middx UB7 0JG. (d) the 'Purple Parking chauffeur' is a chauffeur employed (whether directly or via an agency) for the purposes of meeting customers and driving their cars to and from the airport and the Car Parks.
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company Secretary or a Director of the company. Please close this browser window
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