Frequently asked questions about the members club

Question 1. How do I become a member?
To become a member and get the best possible prices click on the link on the front page and then click the register link on the next page displayed

Question 2. Why do I have to complete my Profile at registration?
This profile contains your personal data pertaining to a booking, such as name, address, car registration, and credit card payment details. Without the data we cannot complete a booking. We store this data and use it to complete your bookings when you book

Question 3. Do my credit card details have to be stored?
To become a member, customers will have to provide their payment details. This allows a customer to use our fastrack booking system.

If you do not wish to provide these details for us to store, then, unfortunately you cannot use Fastrack booking.
In this case you should use our standard booking pages or telephone our reservations department on 0845 450 0808 or 020 8813 8130

Question 4. How secure are my details?
We store your details on our secure server part of your profile creation is to set up a password that is memorable to you.
This together with your surname becomes your unique key to the Fastrack booking system.

Your password is stored away from your personal data. Your data is only accessed through an encrypted form of the password.

The system will automatically check your password when you create it and will not allow insecure ones like "ABCDEFG" or "123456"

For added security, as part of your profile creation, you will need to create a security question and response (the security question response must be more than one word).

If you forget your password, and you click on the forgotten your password button, then this question and its response form part of the two stage security check, that you must pass before you can change your password.

Question 5. How do I book once I have registered?
There are 2 ways to book, you can use our standard booking engine or our Fastrack booking engine.

When you register, you will receive an email confirmation with the your club membership number, you will need this number if you wish to use our standard booking engine.

Using the standard booking engine

On the front page, click on the airport you wish parking for and page one of our standard booking will be displayed.

Enter your travel detail,s and, before pressing the continue button, enter your surname and membership number in the fields provided at the bottom of the page.

The standard availability page will be displayed, click on the parking option you require and the personal details page will be displayed, pre-filled with the data from your profile, you may change this if you wish but any new data will only be valid for this booking. You should use the fastrack amend profile option to permenantly change your profile data. You can now click continue and complete the next two pages to complete your booking.

The other way to book is using Fastrack our faster one-step booking.

Using the Fastrack booking engine

You will need the password that you set up as part of your profile.

On the home page, click on the animated Fastrack log-in link.

Once the log-in page is displayed, enter your your travel details and your log-on details (surname/password)

To book, simply click the book button

If you wish to check availability and price of your chosen parking service before booking, click the check price button after entering the required details. a bar beneath this button will display the price and availability. If everything is to your satisfaction you can then enter any remaining details that are required and click the book button.

If all is well and your booking has been accepted, you will be looking at the booking confirmation page. This page will have your booking reference on it and all your booking details. A confirmation e-mail will also have been sent to the e-mail address in your profile.

If your booking has not been accepted, you will be looking at an error page, detailing the reason for the rejection.

If it is a problem with the information you provided, you may click the back button (please, not your browser back button), re-enter the information and resubmit your booking.

Other problems may require a call to our reservations department.

Please note: You do not need to enter your password and surname to obtain an availability price check

Question 6. How do I change my profile after I have registered?
On the home page, click on the Fastrack log-in link. Once the log-in page has been displayed, enter your surname and password, then click the amend profile button.

Question 7. I have forgotten my password?
On the home page, click on the Fastrack log-in link.
Once the log-in page has been displayed click on the forgotten your password button. A pop-up screen will take you through the two step security process to change your password.

An e-mail notification that the password has been changed will be sent to the e-mail address provided in your profile.

This notification will not contain the new password

Question 8. Can I get an e-mail confirmation of my booking?
If you have completed all the booking steps correctly, an automatic e-mail confirmation of the booking will be sent to the e-mail address provided in your profile. However, you will not receive a booking confirmation e-mail if the e-mail address provided in your profile is not correct

Question 9. What should I put in the source code field if I do not have one?
If you do not have one, do not worry. As a Fastrack registered customer, you are automatically given the code PPMEM when you register, so you can leave it blank.

If you are a corporate customer, you will have been given a different source code and you should use it when booking or checking prices and availability. If you have arrived at Fastrack through your own home page the source code will be pre-filled for you

Question 10. How do I check price and availability ?
On the Fastrack log-in Page

Select your Airport and parking service

Select your departure and return dates (by using the drop down lists)

Enter your Arrival /Meet time

Enter your source code, if you have one

Click the check price button and after a few seconds the page will redisplay with the results of the availability-price check displayed in the band below the check price button.
If you then wish to book, simply enter the rest of the details required, and click the book button.

If you already know the price for your selected airport and parking service, simply fill in all your details and click the book button.
Fastrack will check availability and, if there is space available, book it in one step.

Question 11. Can I use Fastrack for all airports I want to book parking for?
Fastrack is able to book parking at all the airports we service in the UK

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