Heathrow queues coming down
Wed, 07 Nov, 2007
Efforts to drive down queuing times at London Heathrow Airport are proving successful, it was claimed today.
Security measures introduced in the wake of terror alerts included a restriction on the number of bags that can be taken on to planes, leading to longer waiting times at check-in, security checks and luggage collection.
However, a spokeswoman for BAA, the owner and operator of London Heathrow Airport, said that heavy investment in both new technology and additional security staff had helped to cut the queues.
"In August this year, one of the busiest on record, for 95 per cent of the time passengers queued for less than ten minutes," she said.
Meanwhile, British Airways chief executive Willie Walsh has predicted the restrictions on hand baggage will soon be lifted.
He added that the move, which has not yet been confirmed by the security authorities, would go a long way towards "relieving the hassle factor" associated with the one-bag limit.