Airport News
13 people responsible for 89% of airport complaints
Wed, 30 Jul, 2008
East Midlands Airport (EMA) has revealed that nine out of ten complaints about its services are down to the same 13 people.
Complaints two years ago totalled 7,978, dropping to 7,128 in 2007. Out of this figure, 6,314 of these complaints came from 13 people.
Aircraft noise and low-flying aircraft are the two main types of grievance, which strongly suggests that local residents are responsible most of the complaints.
The figures were revealed in the airport's community and environment investment report.
A spokesman for EMA said the airport logs, investigates and responds by letter to every complaint.
"In some cases we visit the person and the feedback has sometimes helped us change the way aircraft operate," they added.
EMA is owned by Manchester Airport Group, which also controls Bournemouth, Humberside and Manchester airports.