Airport News
Airports poll aims to improve services
Thu, 28 Aug, 2008
A poll is to be carried out in some of the UK's busiest airports in a bid to discover where the hubs are performing highly and where services could be improved.
According to Travel Mole, views will be taken from passengers at London Heathrow Airport, Manchester Airport, Stansted and Gatwick by teams commissioned by the Civil Aviation Authority (CAA).
Travellers will be quizzed on buying air tickets, their in-flight experience, their passage through the airport and other services, potentially including the convenience of airport parking.
Richard Jackson, CAA group director of consumer protection, said he encourages all those who are approached to share their experiences.
"We are keen to ensure that all key stages of the air passenger experience are covered in the survey," he commented.
London Heathrow Airport is the world's third busiest airport for passenger traffic and handles more international passenger traffic than any other airport in the world.