Gatwick Airport sees improvement in customer satisfaction
Wed, 24 Nov, 2010
Passengers using Gatwick Airport have been vocal in their praise of recent improvements at the terminal.
After being known for its long queues, the London Evening Standard has reported that it is now seeing a lot more positive feedback from fliers.
A year after the airport was taken over by the Global Infrastructure Partners investment fund, London's Gatwick Airport has recorded a 70 per cent drop in the number of complaints received about the time spent waiting in security queues.
It has also seen the amount of positive feedback given by travellers double in the same period.
Stewart Wingate, chief executive officer of Gatwick Airport, told the newspaper: "I'm pleased with the progress we're making but there's still a lot to do."
The news comes as airberlin announced that it is to base its UK operations at the airport from February 2011, when it will commence flights to Nuremburg and Hanover.