Customer care award picked up by Gatwick Airport
Fri, 21 Jan, 2011
Passengers using Gatwick Airport's social media may be impressed with service they receive as the hub has just won an award for its customer care.
The terminal received the accolade for innovation in online customer service at the Econsultancy Innovation Awards 2010.
A panel comprising of internet experts working for brands ranging from Mercedes Benz to eBay and the BBC picked the airport for its approach with helping its customers online.
The judges stated it had been chosen for offering "probably the most holistic use of social media seen in a customer-focused business".
Gatwick Airport's head of airport communications Samantha Holgate said that staff in the social media communications section of the airport were "thrilled" with the recognition and added that there is more to come from them.
The use of social media sites such as Facebook and Twitter to improve the experiences of travellers was recently highlighted by the Globe and Mail.