Official Meet and Greet Reviews
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Official Meet and Greet is rated 7.4 /10 by 115 customers.Viewing reviews 1 - 30 of 115
Official Meet and GreetSignage needs to be more visible but the service was fantastic
Mr Wooldridge,5 out of 5
Official Meet and GreetExcellent service !
Mrs Bunting,5 out of 5
Official Meet and GreetGreat service. Easy to find the area in Heathrow terminal 2 and driver was friendly. Car was returned quickly and there before we turned up. Only minor issue is wherever Car is stored it isn't covered as my car is very sandy/dirty now.
Miss Terry,5 out of 5
Official Meet and GreetNothing - all good - seem less and actually good value from our perspective.
Mr Whiteside,5 out of 5
Official Meet and GreetGreat service. So easy!
Mrs Eyre,5 out of 5
Official Meet and GreetWe need much clearer directions on how to find you. Had to go through terminal parking twice. Also all communications (like this one, and the final reminder sent the day before my travel) were from Purple Parking, but when I got to the PP stand they had no booking from me, then they suggested I talk to the guys next door. Blue something? anyway they had my booking. If you're going to use multiple marketing names, all communication need to be consistent.
Mr Atkin,3 out of 5
Official Meet and GreetI've received a notice of a parking fine for a time when the the car was under your charge. I've drawn this to your attention and have been told it can take up to 30 days for you to respond, but that is well outside the time in which I'll have to respond to the notice. This is entirely unacceptable.
Mr Larcombe,1 out of 5
Official Meet and GreetEverything ran smoothly once I found the right barrier for level 4. A quick, efficient drop off & collection. Friendly staff.
Mrs Redford,5 out of 5
Official Meet and Greetpretty sure i booked cancellable with refund. turns out no refund. not at all helpful during rail strike. long serving customer a few years ago, now feel like discarded. also website holiday extras didnt work well.
Mr Heavens,1 out of 5
Official Meet and GreetNot a very good service - though I use it every week because there aren't really any alternatives. It's supposed to be convenient – but it's anything but convenient. On the way to the airport, you have to call 20 minutes before arriving at the terminal – which isn't the easiest thing in the world if you're driving. Collecting the car, you have to call once you have your bags. From there, it takes 3 minutes to get to the car park – but the car will take at least 20 minutes to arrive, and, at times, as long as two hours. This maximises convenience for the people operating the service, and leads to a lot of hanging around for the customer. If it's a dry day, it's worth simply parking in the long stay instead, paying half as much, and getting your car much quicker on return. Other than that, I find it best to lie. I take the safe option and say I'm 20 minutes away, wherever I stop for a coffee – probably 90 minutes away. And on return, I call the minute the Captain allows punters to use their phone, and say, yes, I've got my bags, as the plane taxis to the stand. 'cos I really, really don't want to be standing around in a draft car park for half an hour because the car service that has the details of my flight can't be bothered to monitor the arrivals board.
Mr Youson,1 out of 5
Official Meet and GreetBlue circle damaged two of our tires and customer service has been challenging to get a hold of.
Mrs Nastal,1 out of 5
Official Meet and GreetPoor instructions to access LHR, either wrong junction or something/
Mr Stewart,4 out of 5
Official Meet and GreetNo issues at all ... had to wait 15 min when we got back but we were only 20 min from landing to clearing passport control and collecting our baggage so we arrived more quickly than expected. Staff were helpful and polite.
Mr Maynard,5 out of 5
Official Meet and GreetA bit less time waiting for the car on the return
Mr James,4 out of 5
Official Meet and GreetYou passed me on to a third party, MBW who have not provided a good service.
Mr Green,1 out of 5
Official Meet and GreetYou returned my car in unclean state
Dr Craddock,1 out of 5
Official Meet and GreetGreat service and worth the extra money. I have a pick up and no one else would accept commercial vehicles or extra long vehicles. One comment would be to call them once through security and not when I collect my bag as it gives them a realistic time to bring the car from the off site parking.
Mr Browse,5 out of 5
Official Meet and Greetall was well except that one of your drivers damaged the parking brake switch
Mr Aleksander,3 out of 5
Official Meet and GreetDisappointed with MBW. My car was obviously used as a tow truck at some point. It would be a good idea to leave the tow point as you found it.
Mr Owen,2 out of 5
Official Meet and GreetArrived at T2 LHR and all worked seamlessly. 4 weeks later arrived back early morning and the car was ready and waiting. Faultless service, so will use them again.
Mr Foulkes,5 out of 5
Official Meet and GreetThe idea behind paying extra for meet and greet is that your car is waiting for you, so having to stand around for 15 minutes waiting for it to arrive rather misses the point.
Mr Mossford,3 out of 5
Official Meet and GreetMBW was a good service. Poor telephone manner on the way out, but car was ok and was ready when we landed.
Mr Lloyds,4 out of 5
Official Meet and GreetAbsolutely worst experience I have ever had parking. Booking a "meet and greet" parking was supposed to make returning with a young family easier. This experience was far from that! After waiting for an hour and a half for my car, I was told it was still in the yard... I then was told it would take atleast an hour for it to come arrive... Almost three hours for a meet and greet is not acceptable. You had flight details and knew that there were traffic issues from the days previous. I ended up taking an underground and walking to the yard with my wife and young children to get my car myself. I will definitely not be recommending anything about this service to my friends and family.
Mr Richards,1 out of 5
Official Meet and GreetEverything was great, thanks.
Mr Barrett,5 out of 5
Official Meet and GreetWhen I arrived to park, the desk had no knowledge of my online booking, even though I had telephoned 20 minutes beforehand. When I came to collect the car, I had to wait 35 minutes or more from the time I made the phone call. Not good enough. Also, it wasn't Purple Parking, but some company called Blue Circle.
Mr Bridcut,1 out of 5
Official Meet and GreetBad service I'm afraid
Mr Taiwo,1 out of 5
Official Meet and GreetHow can you improve? Simple… It took two hours to bring the car, you lied to me several times and then to cap it all the ‘boss’ who arrived told me I shouldn’t use your company or have booked with you. I actually had to get the Police to contact the number to get an answer where my car actually was!!! All the while I stood there with my wife and two young children in 8 degrees. Do you actually need my help to figure this out? £230+ on meet and greet parking was literally a total waste of money. I would avoid your company like the plague or Covid and advise anyone with the remote idea of standards not to book with your company.
Mr Turner,1 out of 5
Official Meet and GreetNo need. Drop off went smoothly and the car was waiting on our return.
Mr Price,5 out of 5
Official Meet and GreetVery friendly and very easy to park and meet and greet service as an convenient service.
Mr Khankhara,3 out of 5
Official Meet and GreetThe car was covered in bird poo and the driver wasn’t wearing a mask. It was also quite a long wait to get the car back, but that’s understandable as the airport was very busy.
Mr Sorlid,4 out of 5
