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Sofitel Gatwick Airport Reviews

Sofitel is rated 8.2/10 by 17 customers.

Viewing reviews 1 - 17 of 17

Very simple and convenient. Great price too.

Sofitel
5 out of 5

We have used the meet and greet service before and had a good service. We phone 20 mins before arriving at the Sofitel hotel, a driver usually meets us outside the hotel and collects the car. This time we were told to drive to the carpark at the rear of the hotel, wheel our suitcases to the hotel in the rain! And the same on our return trip! This isn’t meet and greet and not what we payed for! Very dissatisfied and certainly would not recommend at the moment but depends on your response!

Sofitel
1 out of 5

I booked 8 days parking with a one night hotel stay on return as we landed at 11.00pm. When I got to the hotel I was given my car keys and then had to explain that I was staying the night. I was given a family room with a double bed and two singles when I was on my own. Surely a waste of resources as I had asked for a single room! The next morning as I checked out I was asked how I had enjoyed my stay - I have been there for nine hours! The parking arrangements at Sofitel Gatwick were fine.

Sofitel
3 out of 5

I booked 8 days parking with a one night hotel stay on return as we landed at 11.00pm. When I got to the hotel I was given my car keys and then had to explain that I was staying the night. I was given a family room with a double bed and two singles when I was on my own. Surely a waste of resources as I had asked for a single room! The next morning as I checked out I was asked how I had enjoyed my stay - I have been there for nine hours! The parking arrangements at Sofitel Gatwick were fine.

Sofitel
3 out of 5

Car took over 20 mins to come back to the meet and greet area - could be better

Sofitel
4 out of 5

Excellent service. Just what you expect

Sofitel
5 out of 5

Really nice straight forward booking from start to finish, and helped to make a great holiday even better, thank you.

Sofitel
5 out of 5

My car came back filthy as if it was left under trees!

Sofitel
3 out of 5

My car was damaged inside someone used 5 volt supply and damaged it leaving broken end of lead inserted.

Sofitel
1 out of 5

Excellent service! My husband and I and extended family have all used purple parking on many a holiday abroad and we can not fault it.

Sofitel
5 out of 5

efficient car parking with hotel - not sure how it could improve other than discount of repeat customers

Sofitel
5 out of 5

Everything went very smoothly. Hotel is excellent and location to airport couldn't be better

Sofitel
5 out of 5

Always use purple parking company have never let me down

Sofitel
5 out of 5

We were% happy with the whole procedure.

Sofitel
5 out of 5

My car although undamaged was substantially dirter than when I dropped it off. I can only assume this happened after the car was moved from the covered garage to a separate location.

Sofitel
4 out of 5

Sofitel is a good hotel and the meet and greet worked well.

Sofitel
5 out of 5

From what we experienced on our return the drivers behaved in a unprofessional and dangerous way to us and others waiting.

Sofitel
1 out of 5
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