Sofitel Gatwick Airport Reviews
Sofitel is rated 8.2/10 by 21 customers.
Viewing reviews 1 - 21 of 21
We have used this service many times, book the Sofitel at Gatwick along with the parking. It makes life so much easier particularly if you flying very early in the morning. The price is reasonable enough and on the numerous occasions we have used this we have yet to have any bad experiences.
Mr French, 20 Aug 2022 Sofitel
5 out of 5
HAD MEET AND GREET. All went smooth on the way out but on return told to meet at South Terminal, got baggage rang number was on hold for ever so decided to walk through whilst on hold. Got outside still on hold ( although my "call was important" message worked ) Nobody around so went onto my app for the car and it told me the car was at the North Terminal so had to go back into the terminal, get the express and get my car. Staff just said were very busy, I was not not impressed. Hopefully just a one off.
Mr Goodwin, 29 Jul 2022 Sofitel
4 out of 5
We did have issues with breakfast as no signage.
Mr Usmar, 03 Apr 2022 Sofitel
5 out of 5
The hotel we had booked was closed and instructions for the drop off had not been properly updated, so we wasted time trying to drop off keys when it wasn't necessary. The cap park attendant was useless and didn't have a clue about what we needed to do.
Mr Norton, 12 Feb 2022 Sofitel
2 out of 5
Very simple and convenient. Great price too.
Mrs Cheung, 04 Mar 2020 Sofitel
5 out of 5
We have used the meet and greet service before and had a good service. We phone 20 mins before arriving at the Sofitel hotel, a driver usually meets us outside the hotel and collects the car. This time we were told to drive to the carpark at the rear of the hotel, wheel our suitcases to the hotel in the rain! And the same on our return trip! This isn’t meet and greet and not what we payed for! Very dissatisfied and certainly would not recommend at the moment but depends on your response!
Mr Anderson, 13 Dec 2019 Sofitel
1 out of 5
I booked 8 days parking with a one night hotel stay on return as we landed at 11.00pm. When I got to the hotel I was given my car keys and then had to explain that I was staying the night. I was given a family room with a double bed and two singles when I was on my own. Surely a waste of resources as I had asked for a single room! The next morning as I checked out I was asked how I had enjoyed my stay - I have been there for nine hours! The parking arrangements at Sofitel Gatwick were fine.
Mr Gzella, 12 Dec 2019 Sofitel
3 out of 5
I booked 8 days parking with a one night hotel stay on return as we landed at 11.00pm. When I got to the hotel I was given my car keys and then had to explain that I was staying the night. I was given a family room with a double bed and two singles when I was on my own. Surely a waste of resources as I had asked for a single room! The next morning as I checked out I was asked how I had enjoyed my stay - I have been there for nine hours! The parking arrangements at Sofitel Gatwick were fine.
Mr Gzella, 12 Dec 2019 Sofitel
3 out of 5
Car took over 20 mins to come back to the meet and greet area - could be better
Mrs Griffiths, 25 Nov 2019 Sofitel
4 out of 5
Excellent service. Just what you expect
Frau Oelschner, 03 Sep 2019 Sofitel
5 out of 5
Really nice straight forward booking from start to finish, and helped to make a great holiday even better, thank you.
Mr Fletcher, 30 Aug 2019 Sofitel
5 out of 5
My car came back filthy as if it was left under trees!
Mrs Scotting, 16 Aug 2019 Sofitel
3 out of 5
My car was damaged inside someone used 5 volt supply and damaged it leaving broken end of lead inserted.
Mr Perkins, 05 Aug 2019 Sofitel
1 out of 5
Excellent service! My husband and I and extended family have all used purple parking on many a holiday abroad and we can not fault it.
Mr Morrison, 04 Aug 2019 Sofitel
5 out of 5
efficient car parking with hotel - not sure how it could improve other than discount of repeat customers
Frau Liesz, 14 May 2019 Sofitel
5 out of 5
Everything went very smoothly. Hotel is excellent and location to airport couldn't be better
Mr Bagnall, 12 May 2019 Sofitel
5 out of 5
Always use purple parking company have never let me down
Mr Ventriglia, 09 Mar 2019 Sofitel
5 out of 5
We were% happy with the whole procedure.
Mr Anderson, 09 Oct 2018 Sofitel
5 out of 5
My car although undamaged was substantially dirter than when I dropped it off. I can only assume this happened after the car was moved from the covered garage to a separate location.
Mr Byrne, 22 Aug 2018 Sofitel
4 out of 5
Sofitel is a good hotel and the meet and greet worked well.
Mr Clarke, 12 Aug 2018 Sofitel
5 out of 5
From what we experienced on our return the drivers behaved in a unprofessional and dangerous way to us and others waiting.
Mrs Fisher, 13 Jun 2018 Sofitel
1 out of 5
