Mercure Heathrow Airport Reviews
Mercure is rated 7.8/10 by 23 customers.
Viewing reviews 1 - 23 of 23
Room was a bit small
Mr Peters, 16 Aug 2022 Mercure London Heathrow
5 out of 5
Very busy but not much you could do about that
Mr Mcnicholas, 13 Jul 2022 Mercure London Heathrow
4 out of 5
Hotel was a little dated. Comfortable and good location though.
Mrs Maynard, 07 Jul 2022
4 out of 5
The hotel check in was slow, and the hotel was very tired, but the valet parking was excellent.
Mr Coleman, 08 Mar 2022 Mercure London Heathrow
4 out of 5
The hotel rooms were clean and tidy without being small. The bar/restaurant service was poor and understaffed, nothing to drink on tap. Parking was a complete nightmare, we arrived at the hotel check in time and have a 4x4, we struggled to park. The car parks are not secure and people don’t park with any consideration for others. I wouldn’t park and stay here again. The taxi from the hotel to T3 was £25 and on the way back in a black cab was £15.
Miss Clamp, 27 Feb 2022 Mercure London Heathrow
3 out of 5
Booked return ticket on Hoppa but it didn’t go back to my hotel at the time of my arrival
Mr Elford, 09 Feb 2020 Mercure London Heathrow
4 out of 5
Booked return ticket on Hoppa but it didn’t go back to my hotel at the time of my arrival
Mr Elford, 09 Feb 2020 Mercure London Heathrow
4 out of 5
We called the mobile number as told to when we were in the baggage hall, but even so, the company kept us waiting for more than one hour until we had our car back. We didn’t use this service to be kept waiting for an hour and could have got a taxi home in that time.
Miss Cashmore, 30 Dec 2019 Mercure London Heathrow
1 out of 5
A little slow in returning our car when we landed, but no major problem
Mr Clark, 19 Dec 2019 Mercure London Heathrow
4 out of 5
The hotel was appalling. Tired and broken. The bathroom fan screamed, there was no heating and it was freezing in both the room and the bathroom. Tiny room packed with unnecessary furniture. Bed like a slab of stone and pillow like a brick. Not very clean either. Really really poor.
Herr Lamprecht, 04 Dec 2019 Mercure London Heathrow
1 out of 5
Very good service maybe a cleaner environment where the cars are parked..pigeons were an issue
Herr Kalinowski, 14 Sep 2019 Mercure London Heathrow
5 out of 5
Overall very pleased providing pick up in a few weeks goes ok
Mrs Tame, 15 Jun 2019 Mercure London Heathrow
5 out of 5
Hôtel adequate, un exciting food but very convenient for the airport.
Mrs Windle, 05 Jun 2019 Mercure London Heathrow
4 out of 5
All very easy with covered parking, electric charge point & airport shuttle. Hotel fine for pre & post flight accommodation. Heathrow could do with improving signage for shuttle bus pick up points & staff the enquiries desk. Shuttle drivers very helpful.
Mr Bashford, 02 Jun 2019 Mercure London Heathrow
5 out of 5
Excellent service. Efficient and professional
Miss Barnes, 16 May 2019 Mercure London Heathrow
5 out of 5
Some confusion at drop off as we got sent away from the PP desk.
Mr Scott, 23 Apr 2019 Mercure London Heathrow
5 out of 5
Front of house good, food mediocre, rooms and environment dated. I'd give it no more than a 2 star rating
Mr Appleton, 07 Apr 2019 Mercure London Heathrow
4 out of 5
Hotel was good, food in restraint disappointing.
Mr Forward, 07 Apr 2019 Mercure London Heathrow
1 out of 5
Great hotel and good location. Would definitely recommend
Mr Eager-Wright, 13 Jan 2019 Mercure London Heathrow
5 out of 5
hotel room had electrical issues towel heater did not work
Miss Hawksworth, 11 Dec 2018 Mercure London Heathrow
5 out of 5
Terrible directions to the hotel- we drove around for 1hr, lost!!!
Mrs Wilkinson, 12 Nov 2018 Mercure London Heathrow
2 out of 5
We have been to the Mercure several times. It very convenient and easy to find off the M4. We will certainly return but we upgraded to a superior room which was just like a basic. I even checked at reception to ensure they hadn't made a mistake.
Mrs Hawkins, 07 Oct 2018 Mercure London Heathrow
5 out of 5
Generally OK but incorrect information supplied (or not updated) regarding terminal bus stops on return which led to long delay getting away from Heathrow - 90 mins
Mr Wainwright, 24 Aug 2018 Mercure London Heathrow
4 out of 5
