Luton Airport guide
Jump to:
- Terminal layout
- Terminal map
- Check-in
- Leisure and family facilities
- Business facilities
- Special assistance
Terminal layout
Luton Airport has one terminal, spread over two floors. Those arriving by train will need to head to Luton Airport Parkway Station, which is a ten minute shuttle ride from the airport. These leave every ten minutes from 5am to midnight and meet all overnight trains calling at the station. Visitors will need a ticket that takes you all the way through to Luton Airport. Without this, the shuttle will cost £1.60 each way. The journey from central London stations takes approximately 40 minutes, including bus transfer.
Bus and coach bays are located in front of the terminal building.
Terminal map
Luton Airport has a full map of their terminal on site, which shows where you’ll need to head for check-in and where you'll be able to find amenities through the airport.
Check-in
Check-in is on the ground floor of the terminal. To reach security and departures, you'll need to head to the upper floor.
Leisure and family facilities
There are baby changing facilities by the toilets on each floor of the terminal and near the information desk on the ground floor and in two locations on the upper floor; by Frankie and Benny's and near The Real Food Company.
There are currently no facilities for heating baby milk throughout the terminal.
Families are permitted to push buggies through security, but your child will have to be removed momentarily while the buggy is x-rayed.
Information desk
The information point is located on the ground floor by WHSmith and is clearly signposted. There are no information facilities once through security.
Shopping
There are shops available both before and after security. On the ground floor public areas, you'll be able to pick up magazines (WHSmith), luggage items (Rolling Luggage) and food and drink (Marks & Spencer Simply Food).
A variety of shops are also available in the departures lounge, offering a range of products from electronics (Dixons Travel) and cosmetics (Boots and MAC Cosmetics) to fashion (Kurt Geiger and Accessorize) and sports items (JD Sports).
Visitors can enjoy tax-free shopping at the Aelia Duty Free shop and can also use the Shop and Collect service to collect purchases upon re-arrival at the airport following your trip.
Opening times vary, but most shops are open between the first and last departing flights.
See the shopping pages of the London Luton Airport site for more information.
Food & drink
There are also plenty of options for eating and drinking both on the public concourse on the ground floor and upstairs following security.
On the ground floor Burger King offers fast food options, whilst Bar Des Voyages is a great spot for hot and cold snacks and drinks. Head to The Food Village or Upper Crust for sandwiches and salads or The Great British Sausage Company for a quick, meaty meal. For a coffee or pastry, there's a Caffe Nero, Costa and Starbucks to choose from.
Once in the departures lounge, there are spots for grabbing a coffee or juice, sandwiches and sweet treats with the likes of Krispy Kreme, Pret A Manger and Starbucks. Or for a full meal or drinks, Bar 10 offer pub classics and great vibes.
Check out the full London Luton eating guide on the airport website.
Opening times vary, but most cafes and restaurants are open between the first and last departing flights.
Business facilities
Executive lounge
Start your journey in style by booking in to the Aspire by Servisair Lounge at the airport. The lounge offers complimentary food and drink, free WiFi, charging facilities and a relaxed environment for around £18.99 per person.
Free Wi-Fi
Visitors can enjoy complimentary WiFi throughout London Luton Airport for up to 30 minutes per day, per device, per user. Extra time can be bought for £3.00 per hour or those with roaming accounts such as iPass, Boingo and Skype WiFi can also log on.
Network providers
London Luton Airport WiFi service is operated by Arqiva.
How to connect
Turn on your wireless-enabled device. When prompted choose the network called Luton Airport WiFi and launch your web browser to access the Welcome Page.
Internet kiosks and printing
There are public access internet kiosks in the Landside Arrivals and Landside Departures, which offer regular printing and WiFi public printing services if required.
Special assistance
London Luton Airport requests that passengers needing special assistance discuss the necessary requirements with the travel agent, tour operator or airline at the time of booking and no later than 48 hours before date of departure.
When at the airport, disabled customers requiring assistance into the terminal building can use one of the special assistance help points in the public drop off zone, car parks and inside entrance door No 1 of the terminal building.
For more information, visit the disability information page.
