Smart Meet and Greet Reviews
Smart Meet and Greet is rated 7.4/10 by 35 customers.
Viewing reviews 1 - 30 of 35
overall very good.
Mr Freeman, 21 Apr 2019 Smart Meet and Greet
5 out of 5
Better sign where should go.
Mr Hossain, 19 Mar 2019 Smart Meet and Greet
5 out of 5
Awful experience, booking process fine, actual parking a shambles, kept waiting approx 45 mins both ways ! Communication horrendous, staff rude, lied too on multiple occasions, told I wasn’t as important as other customers, shocking shocking shocking service !!
Mr Crampton, 11 Feb 2019 Smart Meet and Greet
1 out of 5
The car til mord Thank 30 min To ve delivered-reason given - cars are often at the back of the carpark so ir take time To frère them. If we give full détail of our flight back the car should ne ready to go at the front of the carpark instead of waiting for a phone call
Mrs White, 22 Jan 2019 Smart Meet and Greet
2 out of 5
I booked Meet and Greet at Luton. No fault of yours, but the new multi-storey at Luton could have much better internal signposting
Mr Metairie, 18 Oct 2018 Smart Meet and Greet
5 out of 5
Quick and no issues
Mr Szczygiel, 17 Aug 2018 Smart Meet and Greet
5 out of 5
You can have the car waiting for when a customer arrives rather than keeping them waiting for 30 minutes at 1.30am
Mr James, 22 Jul 2018 Smart Meet and Greet
1 out of 5
After phoning to collect my car I had to wait 45 minutes before it was available to drive home.
Mr Hardy, 19 Jul 2018 Smart Meet and Greet
1 out of 5
Distance to multi storey was further than expected for a meet and greet
Mrs Walker, 09 Jul 2018 Smart Meet and Greet
4 out of 5
Deliver the car within the correct time slot, was informed 15-20 minutes and was delivered in over 1/2 hr, not the informed time.
Mr Bambrick, 02 Jul 2018 Smart Meet and Greet
3 out of 5
I wouldn't call it a meet and greet and we had to wait a while to drop the car off and pick it up.
Mrs Krawczynski, 26 Jun 2018 Smart Meet and Greet
3 out of 5
nothing to improve upon - efficient - easy to follow instructions - quoted waiting times were accurate - staff polite and helpful
Mrs Mitchell, 25 Jun 2018 Smart Meet and Greet
5 out of 5
"Swift Air" ( should be called slow air... nothing Swift about them)at Luton airport were satisfactory on approach to the airport on 14th June, but on return to collect our car (after a delayed flight) they did not answer the telephone twice...the third time of calling they answered. Having arrived at the collection point (level 3 in the multi story car park) we waited a further 50 minutes before our car finally arrived....this is not a good meet and greet service. We then had to wait a further few minutes for our exit ticket ...Please Purple Parking do not use this Swift air service again ...Find another service provider at Luton airport otherwise your reputation will be affected too,
Mrs Stockley, 25 Jun 2018 Smart Meet and Greet
1 out of 5
The service was good and car was there when we arrived on level 3 of the car park. Due to the improvement works being completed at Luton airport when we dropped the he car off it was chaotic.
Mr Kenyon, 17 Jun 2018 Smart Meet and Greet
4 out of 5
Have I pressed the wrong number? The service was fine both dropping off and collecting
Mrs King, 09 Jun 2018 Smart Meet and Greet
5 out of 5
nothing you are doing great!
Mrs Flynn, 08 Jun 2018 Smart Meet and Greet
5 out of 5
Not your fault but at Gatwick/Heathrow its ground floor for meet & Greet you need to offer this at Luton if at all possible with the new upgrade they are doing to the airport
Miss Thredgle, 04 Jun 2018 Smart Meet and Greet
4 out of 5
Not keep we waiting for 25 mins for my car
Mr May, 04 Jun 2018 Smart Meet and Greet
1 out of 5
It’s a bit of faff getting to departures especially without a trolley. Two lifts, walkways, outside then back in. Could you have trolleys pre booked with the car parking ?
Mr Nokes, 31 May 2018 Smart Meet and Greet
4 out of 5
Quick and efficient service; very helpful team.
Mr Morley-Smith, 29 May 2018 Smart Meet and Greet
5 out of 5
Returned to Luton Airport. Was told 30 minute wait. I have to walk to 3rd floor of multi story (where I probably could have parked my car for a similar price) take lift to 2nd floor (lift only goes to 2nd floor) walk up flight of stairs with luggage. Waited 40 minutes for car to arrive. I would like some sort of refund.
Mr Holden, 26 May 2018 Smart Meet and Greet
1 out of 5
The signage and directions to the meet and greet car park are really good. And obviously, being a 'meet and greet' service made it very convenient. Everything flowed well in that it didn't take long for the car to be brought to the car park on arrival but it was a bit confusing as to who was supposed to help us when we first arrived to drop the car off before our flight. To be honest, I found all the staff pretty unhelpful. It was my first time using a 'meet and greet' service so when I parked up i wasn't sure who I should speak to as no-one seemed to be keen to help out. I just think the staff could do with some customer service training so that they are a little more pleasant and helpful on arrival. No-one was rude but for a premium service I would like to think a good customer-facing workforce would be beneficial to the business. Overall the price was good for the service we received, there was no damage to the car and the process was efficient. The only downfall was that I felt the staff saw customer as an inconvenience and didn't really welcome us at the airport.
Mr Baker, 24 May 2018 Smart Meet and Greet
4 out of 5
Just concerned if we contacted you when in the baggage hall and one of the bags went missing we would be delayed getting to the car park and have to paty extra to leave the car park
Mr Fielding, 23 May 2018 Smart Meet and Greet
5 out of 5
only one guy on reception on arrival and a number of people in a queue at the same time
Mr Willson, 22 May 2018 Smart Meet and Greet
5 out of 5
when I returned I had to wait 20 mins before my car arrived , the guy at the car park was not very helpful he just sat in his car n said ring them again ......
Mr Patterson, 17 May 2018 Smart Meet and Greet
4 out of 5
After calling to tel them wevwere 40 mins away we still had to wait a further 30 mins for staff to turn up- there wasn't anyone there at all! Then on return we were told they were 15 mins away and again we had to wait. Staff were very unhelpful and didn't seem interested. Next time I'll book the cheaper parking and wait for the same time!
Mrs Anderson, 16 May 2018 Smart Meet and Greet
3 out of 5
No problems would recommend
Mr Odonnelluk, 15 May 2018 Smart Meet and Greet
4 out of 5
No inspection of the car at handover, but worse, a wait of 40 minutes on return, with no proper explanation from the (few) staff except to blame it on traffic holdups. Another family said they waited 90 minutes.
Mr Perry, 14 May 2018 Smart Meet and Greet
1 out of 5
Unfortunately we were travelling from Luton!
Mr Crawford, 11 May 2018 Smart Meet and Greet
5 out of 5
Excellent service
Mrs Dodd, 09 May 2018 Smart Meet and Greet
5 out of 5
