Best Western Skylane Gatwick Reviews
Best Western Skylane Hotel is rated 7.8/10 by 16 customers.
Viewing reviews 1 - 16 of 16
A bit hard to locate and get to M25 from the location. Checking in too awhile and bus left for the airport even though we were walking towards it.
Miss Cuddington, 04 Jan 2020 Best Western Skylane
4 out of 5
Mixed service not up to usual standards. Brilliant supportive drivers, but dismissive desk staff ‘ your car is by the gate’ without a row number was not what we expected.
Miss Harris, 03 Jan 2020 Best Western Skylane
3 out of 5
The woman at the hotel was rude and sarcastic and very unhelpful when I had queries, and the car park parked my car with the door left open and unlocked and then when I complained denied it had even happened and ignored my emails and didn’t acknowledge the complaint. Disgusting and very disappointed and I will never be using this service again.
Miss Inglis, 28 Nov 2019 Best Western Skylane
1 out of 5
We travelled with our 22 year old son. Our experience was great. Thank you
Frau Getzlaff, 07 Nov 2019 Best Western Skylane
4 out of 5
We waited over an hour in the restaurant for ordered food to be delivered to our table. Nobody apologised or came to see if the meal was OK. We did not feel valued as customers.
Ms Dobritz, 11 Jun 2019 Best Western Skylane
2 out of 5
Great hotel, comfortable beds, parking was easy. Got mini bus to airport and pick up both very good.
Frau Schwarzkopf, 20 May 2019 Best Western Skylane
5 out of 5
Answer the phone, after the flight and the airport the last thing you need is to use the yellow phone and no one answers. Twice.
Frau Wolfframm, 21 May 2019 Best Western Skylane
4 out of 5
Everything was OK except you booked me double person breakfasts on the 2nd stay - your rep was told there was only 1 person in each room and booked breakfast for the 1st stay appropriately, but she got it wrong for the 2nd stay. Apart from that no problems. Hotel was great, close to airport with its own shuttle service, and parking was secure.
Mr Irving, 20 Apr 2019 Best Western Skylane
5 out of 5
You made a slight mistake on the hotel booking - there was only 1 person in each room but the hotel told me you booked 2 people in each room having breakfast on the 2nd stay (don't know if you did the same on the first stay as wasn't told). Apart from that, great hotel, great location and easy transfer to the airport.
Mr Irving, 12 Apr 2019 Best Western Skylane
5 out of 5
Hotel needs more visible signposting - I arrived after dark & drove past it. Also returning around 6am to collect my car & wanting a coffee I found the catering facility not open before 7am.
Mrs Willams, 03 Nov 2018 Best Western Skylane
3 out of 5
Mini bus to the airport was over 20 minutes late leaving for the airport. Return trip ok.
Mr Pittwood, 02 Oct 2018 Best Western Skylane
2 out of 5
The hotel appears ok, the parking less so but the shuttle service is ridiculous.
Mr Chapman, 15 Aug 2018 Best Western Skylane
3 out of 5
The hotel was very clean and good customer service. On our return to collect our car we were told it had a puncture. We were offered the use of a telephone and the manager offered us a room to use until the car was sorted. This was lovely as we had travelled back overnight on a long haul flight and we were very tired. We were comfortable and were able to rest as the car took about two hours to be sorted. I would definitely use them again and will not hesitate to recommend them.
Mrs Griffiths, 14 Aug 2018 Best Western Skylane
5 out of 5
Easy to book. System worked very well. Car ready and waiting near the entrance to hotel so picking it up on arrival from holiday was simple. Not far from Gatwick, would recommend this service.
Mr Best, 22 Jul 2018 Best Western Skylane
5 out of 5
include the cost of transport to and from the airport in the deal
Mrs Stanworth, 18 Jun 2018 Best Western Skylane
4 out of 5
No issues
Mr Siddiqui, 28 Apr 2018 Best Western Skylane
4 out of 5
